1. Information we collect
When you create an account or book care, we collect:
- Account details: your name, mobile number, password (stored only in encrypted form), and optionally your email address, gender, date of birth and city.
- Booking details: the doctor, time and type of consultation you choose, the patient's age and gender, and any reason for the visit you write.
- Health records: appointments, prescriptions, lab results, medical reports and family members that you or your doctors add to your account.
- Doctor profiles: for doctors, professional details such as specialty, experience, registration number and practice locations.
2. How we use it
- To create and secure your account, including sending one-time verification codes by SMS or WhatsApp.
- To send your appointment requests to the doctor you chose and show you their status.
- To show your records to you, and to the doctors involved in your care.
- To review doctor profiles before they are published.
- To keep the service safe, for example by limiting repeated login attempts.
5. How we protect it
Connections to Clinico Plus are encrypted. Passwords are never stored in readable form, login sessions expire, and access to health records requires you to be logged in.
6. Your choices and rights
You can view and update your profile at any time in the patient portal or the Clinico Plus app. You can ask us to correct or delete your account and data by contacting us. Some records may need to be kept where the law requires it.
7. Children
Accounts are for adults. A parent or guardian can add a child as a family member and book care for them.
8. Changes to this policy
If we make important changes, we will update this page and the date at the top.
9. Contact
Questions about your privacy? Get in touch with our team.